ITIL v3 Key Concept Mapping

The current version of ITIL (v3) was published at the end of April 2007. This re-development provided greater focus upon the alignment of IT and business/management, through the whole planning to production lifecycle.
It introduced five new 'core' texts, as follows:
ITIL Service Strategy
ITIL Service Design
ITIL Service Transition
ITIL Service Operation
ITIL Continual Service Improvement
The contents of version two of the sets remained largely on board, with the processes remaining. However, there was certainly a change of emphasis and significant new content.
| Free Download Attachment | Size |
|---|---|
| itil-v3-key-concept-map.ppt | 144.5 KB |
| itil-v3-key-concept.jpg | 23.55 KB |
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