ITIL v3 Mindmap Complete Set

ITIL v3 come with six core topics which consist of four domains, Service Strategy, Service Design, Service Transition, Service Operation. And also come with additional topics Continual Service Improvement and Lifecycle Quality Control. Below complete set of ITIL v3 Mind map that can be used to help you gain understanding about ITIL v3.

1. Service Strategy

Service Strategy provides guidance on how to view service management not only as an organizational capability but as a strategic asset. Guidance is provided on the principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL Service Lifecycle.

2. Service Design

Service Design provides guidance for the design and development of services and service management practices. It covers design principles and methods for converting strategic objectives into portfolios of services and service assets. The scope of Service Design is not limited to new services. It includes the changes and improvements necessary to increase or maintain value to customers over the lifecycle of services, the continuity of services, achievement of service levels, and conformance to standards and regulations. It guides organizations on how to develop design capabilities for service management.

3. Service Transition

Service Transition provides guidance for the development and improvement of capabilities for transitioning new and changed services into live service operation. This publication provides guidance on how the requirements of Service Strategy encoded in Service Design are effectively realized in Service Operation while controlling the risks of failure and disruption.

4. Service Operation

Service Operation embodies practices in the management of the day-to-day operation of services. It includes guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for the customer and the service provider. Strategic objectives are ultimately realized through Service Operation, therefore making it a critical capability. Guidance is provided on how to maintain stability in service operations, allowing for changes in design, scale, scope and service levels.

Source: TSO The Official Introduction to the ITIL Service Lifecycle 2007 and ITILTrainingZone