ITIL

Each organization have their own style and maturity for IT Capacity Planning Process. Here are the Five Types of Organizational IT Capacity Planning that most of organization used:

Type 1:
Style: Reactive, firefighting

Type 2:
Style: Efficient: professional and sophisticated firefighting

Type 3:
Style: Fewer fires; analysis of problems, start of process improvement

Download Free ITIL/ITSM (Information Technology and Infrastructure Library) and Information Technology Service Managemet Study Guide Handout

SERVICE SUPPORT PROCESSES
The five service support processes focus on support of the IT services provided to the business, customer and user, as defined by service delivery. Operational in nature, the primary goal is to achieve quality in IT services.

INCIDENT MANAGEMENT
Restores normal service operation as quickly as possible and minimizes the adverse impact on business operations.

IT Cost Allocation has several models and pricing strategy, below list of models that can be used in your company
- Pay per use/flat fee per ticket
- Subscription models
- Initial subscription charge and ongoing fees
- Departmental subscription
- User based
- Service volume based pricing, E.g. Physical disk space used, Network bandwidth consumed etc
- Time and materials
- Call out fee and time and materials
- Typically the first hour of labour is included within the call out fee
- Rate card (based upon skills, location or time of day etc)
- Uplift percentages
- Service charge

Many vendors market tools they say will do some or the entire configuration management job. It is important to realize that the only perfect tool is one which you haven’t purchased yet—immediately after that, you’ll start to find the flaws. Because of the proprietary nature of the data structures used by configuration management tools, you’re going to be stuck with your selection for a very long time. This section describes how to make a choice between your many alternatives.

At a high level, the technique for choosing between various competing alternatives is not new to anyone. We determine a workable set of desirable characteristics, assign a relative weight to each characteristic,

ITIL v3 come with six core topics which consist of four domains, Service Strategy, Service Design, Service Transition, Service Operation. And also come with additional topics Continual Service Improvement and Lifecycle Quality Control. Below complete set of ITIL v3 Mind map that can be used to help you gain understanding about ITIL v3.

1. Service Strategy

Service Strategy provides guidance on how to view service management not only as an organizational capability but as a strategic asset. Guidance is provided on the principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL Service Lifecycle.