ITSM

Each organization have their own style and maturity for IT Capacity Planning Process. Here are the Five Types of Organizational IT Capacity Planning that most of organization used:

Type 1:
Style: Reactive, firefighting

Type 2:
Style: Efficient: professional and sophisticated firefighting

Type 3:
Style: Fewer fires; analysis of problems, start of process improvement

IT Cost Allocation has several models and pricing strategy, below list of models that can be used in your company
- Pay per use/flat fee per ticket
- Subscription models
- Initial subscription charge and ongoing fees
- Departmental subscription
- User based
- Service volume based pricing, E.g. Physical disk space used, Network bandwidth consumed etc
- Time and materials
- Call out fee and time and materials
- Typically the first hour of labour is included within the call out fee
- Rate card (based upon skills, location or time of day etc)
- Uplift percentages
- Service charge

Capability Assessment:
Purpose: Evaluate whether it believes itself capable of fulfilling the defined requirements of the service on a consistent basis.

Goal: Perform a gap analysis to identify the:
1. Required skills,
2. Staffing levels,
3. Procedures,
4. Supporting systems and infrastructure needed
to deliver the service effectively.

Audit Checklist