ITIL

The current version of ITIL (v3) was published at the end of April 2007. This re-development provided greater focus upon the alignment of IT and business/management, through the whole planning to production lifecycle.

It introduced five new 'core' texts, as follows:
ITIL Service Strategy
ITIL Service Design
ITIL Service Transition
ITIL Service Operation
ITIL Continual Service Improvement

Capability Assessment:
Purpose: Evaluate whether it believes itself capable of fulfilling the defined requirements of the service on a consistent basis.

Goal: Perform a gap analysis to identify the:
1. Required skills,
2. Staffing levels,
3. Procedures,
4. Supporting systems and infrastructure needed
to deliver the service effectively.

Audit Checklist