Mindmap

ITIL v3 come with six core topics which consist of four domains, Service Strategy, Service Design, Service Transition, Service Operation. And also come with additional topics Continual Service Improvement and Lifecycle Quality Control. Below complete set of ITIL v3 Mind map that can be used to help you gain understanding about ITIL v3.

1. Service Strategy

Service Strategy provides guidance on how to view service management not only as an organizational capability but as a strategic asset. Guidance is provided on the principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL Service Lifecycle.